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Hey @HelpHelp. Sounds like a really frustrating situation there. Very sorry to hear about the trouble with that device and delivery there.
We do raise a case with our couriers for all Lost in Transit devices so there is that possibility of this still being located, I completely understand the concern with organising another device while this was still ongoing or having to wait even more time for a resolution and a device you can use.
We'd like to follow this up from our team so we can organise something in the meantime here while this investigation is ongoing. Please reach out to us through the Official Optus Facebook or Twitter and our team will follow up on this.
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