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New Contributor
New Contributor

iPhone XR is freezing, what do I do?

My iPhone XR (6 months old) will not allow me to answer incoming calls. The phone freezes and I have to power off and restart.

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Honoured Contributor
Honoured Contributor

Re: iPhone xr

Usual story:


1) Do a factory reset.

2) Perhaps try get a replacement SIM (on the spot in any Optus store)


If that don't work then take it either to an Apple Store or Optus and request a repair / replacement etc. They'll probably both try to fob you off to the other but both are responsible for ensuring it works.


Peter Gillespie