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2019-06-12 07:45 PM - last edited on 2019-06-12 10:22 AM by Ray_YC
My iPhone XR (6 months old) will not allow me to answer incoming calls. The phone freezes and I have to power off and restart.
2019-06-12 08:28 PM
1) Do a factory reset.
2) Perhaps try get a replacement SIM (on the spot in any Optus store)
If that don't work then take it either to an Apple Store or Optus and request a repair / replacement etc. They'll probably both try to fob you off to the other but both are responsible for ensuring it works.