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KPB
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New Contributor

iPhone 12 Pro not ringing or showing missed calls

We recently upgraded our iPhone X to iPhone 12. Since doing so, we often have people try to call, it doesn’t ring and most of the time won’t log a missed call. Sometimes I get a notification of a missed call despite having the phone in my hand at the time sending a text and it doesn’t ring. 

At first I thought it was an issue with the phone however, my husband and I have had the same issue at the same time so I’m thinking the issue lies with optus.  There’s always service so that’s not the problem. I’ve read about switching aeroplane on/off, tried that and turning on/off yet nothing makes a difference. Getting beyond frustrating, I getting sick of saying it didn’t ring!

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Jono_YC
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Moderator

Re: iPhone 12 Pro not ringing or showing missed calls

Hi @KPB it's not great to hear that you're experiencing issues with your iPhone.


If you’re still needing a hand, we recommend messaging us via the My Optus App. Our team is available 24/7 and are ready to assist customers as quickly as possible.


We're also available to assist via Social Media. Please send us a private message to Optus on Facebook or a DM on Twitter with the details for further assistance.

----------------------------------------------------------------------------------------------------------------- I’m part of the Yes Crowd team, employed by Optus to help run our online community.

Did we answer your question? Please mark it as a Accepted Solution and if you see something that was helpful to you or the rest of the community, giving a Kudos is only a click away.

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