I pre-ordered the iPhone 12 Pro Pacific Blue on the 16th Oct at 11:00 PM and was emailed a Temporary Order Number at around 11:05 PM. I have preordered at least 5-6 times before and I have always received the phone on the launch day (otherwise what's the point of preorder?)
Now I have questions:
As soon as I preorder and I receive a Temp Order number, should I not be allocated a phone? (unless I did not go through with it?) Speaking to many Optus reps, no one has any idea where my order is and when will I be getting it. Also, they sort of indicate that I may be on backorder but surely that can't be right? Not even Oct 29, Nov 3 or Nov 10 delivery?
I would not have been so anxious (not excited) if the current phone I am using was playing up every now and then and most likely dying by the end of this month. If I was not to receive my phone from Optus on the 23rd Oct, I would have bought it outright from Apple. But Optus cannot give me a date and Apple will not hold the units for me and are likely to sell out by 23rd as well.
Would anybody from Optus (potentially someone with a computer) shed some light on this?
I can see you posted the same question on one of our other posts. I've replied to you there with a little further information.
You should have been provided information when you placed the order, whether it delivered from a certain date or if it was on Raincheck or Backorder.
As this is specific to your order details, I'd suggest getting in touch with us and we can try and provide you with the most accurate information.
Morning @Robin88, we appreciate you contributing to this forum and apologise for any frustration caused.
If you still would like us to take a closer look at your order, for privacy reasons we ask that you message us via our 24/7 Messaging Service or via a Private Message on our Official Facebook or Twitter page.
This way, we will be able to investigate your order and answer any account-related questions that you may have. Rest assured, through this process we'll be able to review any notes left on your account so that you don't have to give us a full rundown again.
Hey @Mia88, thank you for placing a pre-order with us. Due to high demand, we may have run out of stock quickly. When this happens, there may be a delay in your delivery due to stock constraints. Please know that our Warehouse Team are working hard to allocate stock to orders as soon as they can. You should receive ongoing updates via SMS/email as your order progresses. See our Delivers and Orders Support Page for more info.
If you would like us to investigate your order specifically, for privacy reasons, we would appreciate it if you could message us via our 24/7 Messaging Service or via a Private Message on our Official Facebook or Twitter page.