I preordered shortly after 10 PM on Friday the 13th. Has anyone recieved anything else apart from Temp Order number or Order Number? I remember preordering in the previous years and getting a tracking info a couple days before the launch day.
Just want to find out if I am indeed getting the phone on the 20 Sep.
Best to call the sales team on 1300929949
I did this on Saturday - they had to do a credit check/id check in order to progress the order.
I just rang 1300929949.
They told me that, the phone was on backorder and there's not enough stock so they dont know when it will be fufilled. They will send an update email once they find out. It might take 1 week or 1 month, but at this stage, there's too much demand.
They should have told me sooner, i would have just gone to apple. (especially considering that there's a news there may be problem with further manufacturing of phones)
Same boat here, got order number and tracking the order number shows order in progress 1 of 1 with no shipping tracking number yet. Also pre-ordered just after 10pm, and had my order processed on Monday, so will be very surprised if not getting my phone on launch day...
I did call the sales/order team and they cant give me ANYTHING! Preorder is always so shady from Optus. I dont understand why. No update texts, no "real" delivery timeframes, no updates. I am going to be away for 3 weeks after wednesday next week and could really use the new camera(s) tbh. I just wish a telecommunications company communicated a little better than this.
When did you order though? Most Midnight green went on backorder on day 2 (14th Sep) actually. Till then, it said either 1 Oct or 9 Oct and NOT 20 Sep.
I am also at the same stage- In Progress 1 of 1 product in this order. There is also a message telling me what happens "IF" the device is out of stock.
But i ordered just past 10 PM on Friday the 13th. Surely, I should get it no?
Has no one got any updates? Any contributors or staff here?
I ordered around or prior to that time as well. I think different people are getting different answers from them. Which is very unlike tech support haha.
I guess it also depends on what model, colour you went for.. I went for Pro Max Midnight Green and i believe those were the first to sell out.
Anyway, keep us updated if you see any activity on your order page.