Latest update this matter is Still ongoing and I definitely have a better idea of how this is best handled so here are some tips while I wait for the final outcome (it’s a total joke ) and has been very tiresome and inefficient but thankful to better to understand the system so others won’t have to go through this by reading this
IF THE DATA CONSUMPTION IS BEING CONSUMED BY A TEEN AND CONTROLED BY A PROFIT AND YOUR BEING MADE TO SUFFER FINACIAL HARDSHIP AS A RESULT
IN CHAT YOU WILL NEED TO COPY AND PASTE TO A DOCUMENT AS YOU GO BECAUSE THEY CAN AND WILL CUT YOU OFF IN THE PROCESS, SO YOU CAN THEN JUST SEND IT TO THE NEXT OPERATOR IN LINE AND KEEP COPIES FOR FUTURE REFERENCE
STEP ONE
ASK TO SPEAK TO MOBILE BILLING SAY YOU WISH TO HAVE THE MOBILE DATA BE DISABLED (YOU WILL STILL BE PAYING FOR YOUR ALLOWANCE PER MONTH AND CAN’T USE IT )
BUT IT WILL SAVE YOU THE OVERCHARGES I SUGGEST YOU CANCEL YOUR CONTRACT AND CHOSE A MORE AFFORDABLE PROVIDER LIKE YOMOJO WITH A DASHBOARD THAT ALLOWS YOU TO CHOOSE HOW MUCH YOU CAN AFFORD THEN IT AUTOMATICALLY CUTS OFF SOMETHING OPTUS CAN’T DO HENCE THIS DEBARCKLE.
THEN GET A REFERANCE NUMBER AND COPY AND PASTE TO YOUR WORD DOCUMENT WITH THE TRANSCRIPTS YOU ARE SAVING TO THE SIDE AS YOU CHAT IN CASE THEY CUT YOU OFF
STEP TWO
ASK TO BE TRANSFERED TO TECHNICAL SUPPORT AND WITH THAT SAVED CHAT ALREADY IN YOUR CHAT BOX HAVE THEM REFER TO THE REFERANCE NUMBER AND HAVE THEM MANUALLY SWITCH OFF YOUR MOBILE DATA TO THAT PHONE ONCE THIS IS DONE ASK FOR ANOTHER REFERANCE NUMBER
STEP THREE
WITH BOTH THOSE REFERENCE NUMBERS FROM MOBILE AND FROM TECHNICAL YOU GO BACK TO MOBILE BILLING TO MAKE SURE THE DISCONNECTION OF MOBILE SERVICES HAS BEEN ENTERED INTO YOUR ACCOUNT DETAILS AND HOW LONG THEY SHOULD GIVE YOU A TIME WHEN IT WILL IT BE CUT OFF BEFORE IT TAKES EFFECT AND ADD THAT TO YOUR CHAT TRANSCRIPTS, SO IT SHOULD BE COMPLETE
THEN ON YOUR NEXT BILL MAKE SURE THE SERVICE STILL ISNT CHARGING YOU
MINE DID FOR 2 MORE MONTHS BUT IM HOPING THIS WILL SAVE IT HAPPENING TO YOU
I CURRENTLY HAVE OVER 90 PAGES OF TRANSCRIPTS SO FAR ON THIS MATTER AND WAS CUT OFF 4 TIMES OVER 8 DAYS
OVER 2 MONTHS
THE ABOVE STEPS SHOULD HOPEFULL SAVE YOU DOING WHAT I HAD TO
Next month i will see if it has now been finally sorted and i go back to my orignial $45 and $60 per month i signed up for
Never do business with optus over the phone you cannot save chat and optus do not talk to their whole team as they do business and can deny any changes you make in favour of profit the chat has been provided as a safeguard to your time and effort and should be saved by you as you go on a word document
The last transcript over my overcharge and the new issue of credit was meant to of been sent by the operator but never was but i saved it as i went along
On three occasions my transcripts saved me some time and over $900 in over charges they tried to deny but i had it in writing
Just waiting on till the end of my contract good luck to everyone
New update next month …..fingers crossed
