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New Contributor
New Contributor

how to enquire about an email

hello,

i got the email below which has confused me because I have not made an order update to Optus for my mobile service, and, according to my online account I don't have any outstanding orders. There appears to be no way to respond to the email asking what on earth Optus are on about. How do I communicate in a private way with Optus about this email. A medical condition makes speech very difficult for me, so my preference would be written communication. Is there some way of raising queries with Optus that  doesn't involve pasting my query to a public forum?

Thanks,  Richard

Order Update
Hi RICHARD,
Just confirming we've received your order update for your Optus mobile service XXXXXXXX
Your order reference is XXXXXXXX.
Thanks,
Your Optus Team
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Respected Contributor
Respected Contributor

Re: how to enquire about an email

It looks like Optus's stupid notification system strikes again.

Here is a thread with someone having the same issue.

You can send private messages to Optus here.

Or use their app to send messages. I prefer the app as it has a message history which comes in very handy to confirm who said what.

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New Contributor
New Contributor

Re: how to enquire about an email

I think the chat service is going to be the way to go for me, thanks for pointing me in the right direction. Their app won't work on my phone because I rooted it for added security which Optus, counter-intuitively, find insecure

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