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New Contributor Camille28
New Contributor

how long does it take to port a number?

Hello. I activated my prepaid account online but I am waiting for my number to be ported from Virgin. I noticed that the message at the bottom when I was activating it, said that it would take twenty minutes to four hours. But I read in a post from 2012 that it could take 5 days. So my question is, how long does it take to port a number? Sorry if it may seem obvious, it's just that I've been waiting a long time.
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5 Replies
New Contributor Camille28
New Contributor

Re: how long does it take to port a number?

I had been waiting for longer than four hours now. This is getting infuriating
New Contributor Camille28
New Contributor

Re: how long does it take to port a number?

Is anybody going to reply
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Frequent Contributor
Frequent Contributor

Re: how long does it take to port a number?

Hi Camille28, sorry for the delayed response - has your port gone through? Ports usually take anywhere between 15m - 4h, but they can sometimes be delayed for a number of reasons, in which case it's best to give our 24X7 Pre-Paid Customer Care team a call on: 1300 555 002 🙂

 

P.S. Welcome to Optus! We hope you love your Pre-Paid plan 😉

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New Contributor richardchan
New Contributor

Re: how long does it take to port a number?

I have been waiting for over 4 hours and have been told it could take another 4 hours, I was promised in the shop 4 hours maximum, day 1 of being an Optus customer and they have already made me an unhappy customer

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Online Community Manager
Online Community Manager

Re: how long does it take to port a number?

@richardchan

 

We did receive a notification on the 15/03/18. 

 

Optus is experiencing an unplanned system issue which is causing delays with all Standard ports.

 

The last update we received came through yesterday:

 

Please be advised that the Standard Port delays which commenced on  13/03/2018 is still ongoing. We are unable to provide ETA and will update you once this issue is resolved.

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