how long does it take to port a number?

[Camille28]

Hello. I activated my prepaid account online but I am waiting for my number to be ported from Virgin. I noticed that the message at the bottom when I was activating it, said that it would take twenty minutes to four hours. But I read in a post from 2012 that it could take 5 days. So my question is, how long does it take to port a number? Sorry if it may seem obvious, it's just that I've been waiting a long time.

[Camille28]

I had been waiting for longer than four hours now. This is getting infuriating

[Camille28]

Is anybody going to reply

[Chris_H]

Hi Camille28, sorry for the delayed response - has your port gone through? Ports usually take anywhere between 15m - 4h, but they can sometimes be delayed for a number of reasons, in which case it's best to give our 24X7 Pre-Paid Customer Care team a call on: 1300 555 002 🙂

P.S. Welcome to Optus! We hope you love your Pre-Paid plan 😉

[richardchan]

I have been waiting for over 4 hours and have been told it could take another 4 hours, I was promised in the shop 4 hours maximum, day 1 of being an Optus customer and they have already made me an unhappy customer

[Dan_C]

@richardchan, 

We did receive a notification on the 15/03/18. 

Optus is experiencing an unplanned system issue which is causing delays with all Standard ports.

The last update we received came through yesterday:

Please be advised that the Standard Port delays which commenced on  13/03/2018 is still ongoing. We are unable to provide ETA and will update you once this issue is resolved.