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21978485
New Contributor
New Contributor

hi

hi. my optus number is didnt recieve the sms. can you check what happened?

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2 Replies
Tigers1719
Trusted Contributor
Trusted Contributor

Re: hi

@21978485 Yes Crowd is a public forum and not a direct support point for Optus.
Note: Yes Crowd cannot access or view customer accounts/orders.

Please message Optus Support 24/7 from the My Optus app. If you do not have access to the My Optus app you can use social media to contact Optus Support, please send a PM to Optus on  Facebook or a DM on Twitter and include in the message you do not have access to the My Optus app.

I am an Optus user.
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Kartika
Moderator
Moderator

Re: hi

Hi @21978485, can you please confirm which sms are you referring to? Are you not receiving any incoming sms? Has any → basic troubleshooting (switching the phone off and on) helped. If you need further assistance then you are best contact us as advised by @Tigers1719 before.




Kartika__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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