@21978485 Yes Crowd is a public forum and not a direct support point for Optus.
Note: Yes Crowd cannot access or view customer accounts/orders.
Please message Optus Support 24/7 from the My Optus app. If you do not have access to the My Optus app you can use social media to contact Optus Support, please send a PM to Optus on Facebook or a DM on Twitter and include in the message you do not have access to the My Optus app.
Hi @21978485, can you please confirm which sms are you referring to? Are you not receiving any incoming sms? Has any → basic troubleshooting (switching the phone off and on) helped. If you need further assistance then you are best contact us as advised by @Tigers1719 before.