I was enquiring on behalf a friend i was wondering if your having financial hardship and unable to pay your mobile bill and a extension of 1 month is not long enough to pay off. Is there a payment plan agreement allow customers to enter???
There's a specific Financial service team that handles Financial hardships. They should be able to help your friend out. Their direct number is 1300 303 509.
Hope this helps,
Information on our Financial Hardship & Assistance Policy can be found on our Website here. As advised above, your friend can reach out to Financial Services on 1300 303 509 hardships directly on 1800 505 201.