Re: duplicated order

knoxthepug · ‎14-03-2018

I ordered a sim only plan last Friday via online chat, the staff told me I will receive a confrimation letter when the order is confirmed. I did not receive an e-mail or SMS until Sunday, then I asked online and the member told me he did not find any order on me, therefore, I went to an optus store and sign a 12 month sim only plan. However, today I received another sim from startrack, before that I did not receive any information from optus, I think it is the order on Friday. I do not know what to do with it since I already signed a sim plan with you on Sunday.

AlexRH · ‎15-03-2018

Oh yikes! That shouldn't have happened, get that it'd be a little confusing.

Would recommend getting in touch with our Sales Support team on 1300300562 (Mon - Fri: 8:00am - 7.00pm) so we can follow this up for you and get to the bottom of it.

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