duplicated order


I ordered a sim only plan last Friday via online chat, the staff told me I will receive a confrimation letter when the order is confirmed. I did not receive an e-mail or SMS until Sunday, then I asked online and the member told me he did not find any order on me, therefore, I went to an optus store and sign a 12 month sim only plan. However, today I received another sim from startrack, before that I did not receive any information from optus, I think it is the order on Friday. I do not know what to do with it since I already signed a sim plan with you on Sunday.

Re: duplicated order


Oh yikes! That shouldn't have happened, get that it'd be a little confusing.

Would recommend getting in touch with our Sales Support team on 1300300562 (Mon - Fri: 8:00am - 7.00pm) so we can follow this up for you and get to the bottom of it.

I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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