My mother is moving house and when looking into closing her NBN plan, I discovered she has been double billed for two plans for the past 18 months! Optus have put her on a $70 plan AND an $80 plan, both bundled with home phone apparently and a mobile at $160 per month. This is ridiculous- she has paid close to $2k in excess. When trying to put my name on her account to access on her behalf to sort this out it is nearly impossible on the site and app. Still have not managed to figure out how to do it. How do I amend this?
Solved! Solved: Go to Solution.
Thanks for reaching out to us here and sharing a detailed description of what's happened.
We do apologise for the billing confusion on your mother's account and we're sorry to hear about the run around you've experienced when looking for assistance about this.
If you'd like to enquire about the account, the account holder can set-up a PIN by calling us on 133937.
You can also find some more information on how to allow another person to enquire about your account.
Did we answer your question? Please mark it as a Accepted Solution and if you see something that was helpful to you or the rest of the community, giving a Kudos is only a click away.
Thanks for your tips! I persisted with the online messaging service for over three hours, finally after being passed on to six or seven different 'experts' my case was acknowledged. My mother is now awaiting her refund. Kind regards, Tserious