My data usage history has a double up that is has 2 entries for 2 Sept. This is throwing out the dates for the whole month and appears to also be throwing out the billing cycle date.
That's weird, haven't heard of that one before. Only way to get that sorted is by calling/chatting support and requesting they lodge a ticket for it.
Support simply assured me that I will not and have not been billed for what I don't use. I expressed my concern with the dates incorrectly displayed including the end of month roll over date. I asked the person to escalate the issue since it is likely other users may be affected. The person said they would do so. So the problem is not fixed. I am doing to see if the incorrect dates are going to propagate into next months or not.
Hey @KevTheMan, thanks for getting in touch with us. If you would like us to further investigate the data usage from our end and confirm any charges or ongoing investigations for you, we'd be more than happy to do so. I'll just need you to send through a private message with your full name, DOB and account or service number, along with confirmation that you are the account holder for this service.