cancel
Showing results for 
Search instead for 
Did you mean: 
Ask a Question
COVID-19 impact to Yes Crowd & Contact Centres info here
Highlighted
Occasional Contributor
Occasional Contributor

data usage history double up on a day

My data usage history has a double up that is has 2 entries for 2 Sept.  This is throwing out the dates for the whole month and appears to also be throwing out the billing cycle date.

Tags (1)
0 Kudos
Reply
4 Replies
Highlighted
Respected Contributor
Respected Contributor

Re: data usage history double up on a day

That's weird, haven't heard of that one before. Only way to get that sorted is by calling/chatting support and requesting they lodge a ticket for it. 

____________________________________________________________________________________________________________________________
I do not represent Optus. The views, opinions and advice expressed in my posts are my own
0 Kudos
Reply
Highlighted
Occasional Contributor
Occasional Contributor

Re: data usage history double up on a day

Actually it was 7 Oct. But that is irrelevant.  I am chatting now with support.

0 Kudos
Reply
Highlighted
Occasional Contributor
Occasional Contributor

Re: data usage history double up on a day

Support simply assured me that I will not and have not been billed for what I don't use.  I expressed my concern with the dates incorrectly displayed including the end of month roll over date.  I asked the person to escalate the issue since it is likely other users may be affected.  The person said they would do so.  So the problem is not fixed.  I am doing to see if the incorrect dates are going to propagate into next months or not.

0 Kudos
Reply
Highlighted
Blog Author

Re: data usage history double up on a day

Hey @KevTheMan, thanks for getting in touch with us. If you would like us to further investigate the data usage from our end and confirm any charges or ongoing investigations for you, we'd be more than happy to do so. I'll just need you to send through a private message with your full name, DOB and account or service number, along with confirmation that you are the account holder for this service. 


__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
0 Kudos
Reply