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New Contributor activ8
New Contributor

contacting optus

Why is it so hard to get any assistance?? Live chat does not work. Calling is also useless - can't talk to anyone. Go through multiple prompts just to be cut off again and again. Last attempt I was told finally told it was closed and I was to call back during normal business hours - it was 10am on a Wednesday. Explain to me why I should not go to another network?

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RetiredModerator Toomey

Re: contacting optus

Hey @activ8, not good to hear of your issues getting through to someone. Happy to help out however I can if you'd like to shoot me a private message with the details.

I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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