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New Contributor amylee88
New Contributor

charged for using MIA sphere live.

I have just received my last bill and been charged $14.90 for a service called MIA Sphere Live. Seems like others have had this problem too. How do I cancel and how do I get refunded that money. I don't remember signing up for anything. 

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Esteemed Contributor
Esteemed Contributor

Re: charged for using MIA sphere live.

Have a word with support on the link below and get them to change your premium service spend to zero so that this wont happen again. I would also ask them for a refund at the same time. Apparently you can also do this via the Optus app if you have it installed.

 

https://www.optus.com.au/shop/notices/service-chat

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RetiredModerator Shauna
RetiredModerator

Re: charged for using MIA sphere live.

Hey @amylee88 - we can help with this 🙂 

Just send us a private message confirming your mobile number, full name and DOB. We'll take a look.

Alternatively, the Live Chat link @Yeldarb provided above can also help!


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