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lolnpeace
New Contributor
New Contributor

change of delivery address

my mobile device is on hold with star track due to the delivery address i put was a parcel point. so i wanna know how to change my delivery address? and is it possible to leave it with a nominated post office? thx!
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petergdownload
Honoured Contributor
Honoured Contributor

Re: change of delivery address

Only Optus can alter the address and IFAIK customer service don't / can't track individual packages. The Optus process is that it will eventually bounce back to the Optus warehouse and will be sent out again from there. You can only try LIVECHAT and see if someone can either do the change or at least just cancel the delivery to get it moving again.

 

Peter Gillespie

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Ray_YC
Online Community Manager
Online Community Manager

Re: change of delivery address

Once an order is submitted the delivery address cannot be changed. More info: Change delivery address

------------------------------------------------------------------------------------------------------------------ I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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petergdownload
Honoured Contributor
Honoured Contributor

Re: change of delivery address

But can the order be fully cancelled? It sounds like this package is just sitting around somewhere waiting?

 

Peter Gillespie

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Ray_YC
Online Community Manager
Online Community Manager

Re: change of delivery address

Generally, no. The customer would need to contact us.

------------------------------------------------------------------------------------------------------------------ I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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