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New Contributor
New Contributor

cancellation

Hi

 

I no longer live in Australia I'm back in London, I've been trying to cancel my account and it seems to be impossible! You keep charging me per month even though I'm not using my mobile, it no longer exists. Can someone please help me?

 

Thank you!

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Honoured Contributor
Honoured Contributor

Re: cancellation

Are you 12 - 24 month contract plan?

 

Regards

 

Peter Gillespie

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Online Community Manager
Online Community Manager

Re: cancellation

Hey @Cyder, we do have an international number you can reach us on →  + 61 2 8082 5678. You should also be able to get a hold of someone on live chat → www.optus.com.au/livechat. If you're still unable to get through then we can put through the disconnection for you from our end. Let us know how you go. 

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