my previous prepaid company was really frustrated me for months. so i decided back to optus prepaid. i tried to activated my new optus sim last friday and they told it will takes 15 min to 3 hours. And its been for 5 days still can't use my phone. i know its uncertain period for everybody but i need to make some call for my work etc.
turned my phone several times and try to call but i only could hear need to be patient.
anyone can help me?
Hey there nana746,
Do you still have a working service with your previous Prepaid company? Transferring of services into Optus (porting) is currently impacted by COVID-19. The request will be processed once normal business resumes, there is no ETA for this.
If you’re still needing a hand, we recommend chatting with us via the My Optus App by clicking this link on your mobile device → app.optus.com.au/msg-us?tags=SMCT. Our Messaging team is available 24/7 and are ready to assist customers as quickly as possible.
We don't have visibility of customer orders/services here on this public forum.
Do you have a working service with the old provider? Just confirming my original response, transferring of services is delayed at the moment.
If you have not yet activated your prepaid SIM, you can do so using our online activation page.
Otherwise, if you need a hand with the activation of your SIM card, we would recommend messaging us via the My Optus app for further assistance.
Did we answer your question? Please mark it as a Accepted Solution and if you see something that was helpful to you or the rest of the community, giving a Kudos is only a click away.
Sorry to hear about your experience via our Optus app messaging service @opti77. In that case you are best to speak with our Prepaid activations team directly on → 1300 737 252 - Mon - Sun: 8am - 8pm (AEST) to assist you further.