Sorry to hear you may be having some issues with our Network.
Have you had a chance to look at our Network Status page for any outages? All you need to do is click the 'Mobile & Wireless Internet' tab and search your address.
As you already have a case open as well, we can certainly look into this further for you and see what's going on.
Please note that we’re unable to look into account details on Yes Crowd.
We recommend messaging us via the My Optus App. The team is available 24/7 and are ready to assist customers as quickly as possible.
Did we answer your question? Please mark it as a Accepted Solution and if you see something that was helpful to you or the rest of the community, giving a Kudos is only a click away.
If by case manager you mean the person who will call back after making a formal complaint then be prepared to wait for up to 10 days as the bot that mails you counts as a response within 2 days.... And then any response may take 10 days.
Its a painful process and the case manager is NON technical and will based on past experience not be able to get anyone else to call you or get the issue resolved if it means optus has to do work on the tower or if you need a response from the "network team" (never call back and no one can get updates and do not call when the tower is fixed)....
There are no case mangers on the optus app, they are call center staff and only know what they have been trained on and follow a script.