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bought new sim with recharge keep old number and activate recharge but asks for plan to pay

Extremely agravating when I try to activate new SIM and keep old number it tells me to put my old SIM back in. Why?

Why don't they just port  the number over to the new SIM?

Now I'm stuck on the page where it asks to select the Plan when I already have a $40 prepaid recharge with the new SIM.

GGGGRRRRR!!!!

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Re: bought new sim with recharge keep old number and activate recharge but asks for plan to pay

Hi @daz62, what are you trying to do?  Are trying to change from a Postpaid (billing) service to Prepaid or vice versa? 


Or you are already a Prepaid customer with us and just want to replace the sim? What is the reason for sim replacement? We don`t have access to customers account on this public forum. Either way you will need to speak with our Customer care team either via the → messaging service or by calling them on 133937 - Mon - Fri: 8am - 8pm Sat: 9am - 5pm AEST to assist you further.


Kartika__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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