Accepted Solution

billing time frame


Why do I have to wait more than 21 days before you take my payment via direct debit? I would prefer my payment to come out within 14 days or less.

Re: billing time frame


Are you saying that the debit happens 21 days after the due date in the account?


Re: billing time frame


If the payment day isn't suitable, you can ask to change your billing date to a few weeks earlier. Jump into Live Chat with our Billing team to discuss.

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Re: billing time frame


Thank you for your reply.  I wanted to change my billing date from issue date to much closer to the issue date.  I have solved this now by going on live chat. 

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