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COVID-19 impact to Yes Crowd & Contact Centres info here
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New Contributor
New Contributor

activation of new plan

I have switched to the SIM Starter plan but have not been able to activate it. I have received an alert that my credit is now less than $2. Please advise.

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Online Community Manager
Online Community Manager

Re: activation of new plan

Hi Atlantis5174,


Sounds like you've done a Prepaid to Postpaid transfer with your service?


Just a heads up that we don't have visibility of or access to customer accounts here on our public forum.


Please contact Optus directly if you still need further assistance.


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