Yes Optus App not working properly

[Paul-Spotty]

Hi There,

I have 5 mobiles on the one account for my family and usually I can go into the Yes Optus App on my mobile and see the data usage for each mobile.

However, now when I go into the App it is just giving me two options; to track "..my nbn/ADSL order.." with Optus (either mobile or broadband). 

None of the other features of the App are available. Is ther anyone else with these issues?

Thanks,

Paul

[GuyCS]

Hi @Paul-Spotty - thanks for reaching out and sorry for the delay in getting back to you. Not great to hear that you're having some trouble accessing your usage through the My Optus App. Are you still having issues since posting? If so, we'd recommend logging out of your account and logging back in. If that doesn't work, you can also try deleting and reinstalling the app on your device. Alternatively, you can also check out your data usage on a web browser via your My Account here → https://www.optus.com.au/my-account. Any further questions please let us know.

[kriston]

I'm having the same problem. And I've deleted the app and reinstalled it.

[Toomey]

Hey @kriston, this would indicate that the app is not picking up the Optus service in your phone. Please try deleting all of the app's saved data via your phone's settings and uninstall again. When you re-install, try using mobile data only and not WiFi. Let me know how you go.

[kriston]

So, does that mean that I can’t use my non-Optus phone to manage my parents’ home’s Optus broadband account......?

[Toomey]

Ah yes that's correct I'm afraid, you need to have a mobile or mobile broadband account to use the app. Check out the full details here → My Optus App: Compatibility, Functions & Download Links.

You would need to have access to your parent's My Account to manage the services via our web platform here → My Account.

[MaddyN]

That’s ridiculous. Other telco apps just require a username and password to use the app. Why does Optus have to make things doubly hard? Is there an upgrade to the app in the works? 

[SAGAM]

I am with amaysim so cannot contact optus in any way through app or phone to replace fetch box as its broken HDD critical error

Can anyone can help with a number to call optus about this without using useless app?

[z_hook]

Hi @SAGAM,
Thank you for raising this issue.

Please note that we’re unable to look into account details on Yes Crowd.

Please send a PM to Optus on Facebook or a DM on Twitter with the details for further assistance mentioning you’re unable to use the My Optus app.