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JOHA73
New Contributor
New Contributor

XS Max Iphone faults.

Hi - anyone having trouble with the XS Max. Mine is continuing to turn off at random times and turns itself back on again. I did a reset on it this morning, all going well. Just now it completely shut down and i had to restart it again. 

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Tigers1719
Trusted Contributor
Trusted Contributor

Re: XS Max Iphone faults.

@JOHA73  
I entered the symptoms into Dr Google and the symptoms are common.
https://www.iphonetopics.com/iphone-xs-and-xs-max-randomly-turns-off-or-shuts-off/ 

I am an Optus user.
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JOHA73
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New Contributor

Re: XS Max Iphone faults.

Thanks for that. I’ve tried all of those. It’s just done another update. Hoping this stops.
JOHA73
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New Contributor

Re: XS Max Iphone faults.

Still happening. So frustrating. Hopefully someone at optus today can help me. That's where i got the phone from. 

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Ray_YC
Online Community Manager
Online Community Manager

Re: XS Max Iphone faults.

Hi Joha73,

Please refer to our help and support page for what steps to take: Mobile Device Repair

----------------------------------------------------------------------------------------------------------------- I am now no longer part of Yes Crowd or Optus. Thank you to all those who have contributed to the forum during my time, especially the regulars! Cheers!
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JOHA73
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New Contributor

Re: XS Max Iphone faults.

Thanks I’ve tried all the trouble shooting options available. It’s now also draining the battery at a quick rate. When I can I’ll come into store
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