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New Contributor
New Contributor

Wrong phone

Hi I went into an Optus store today and asked for the Samsung note 8 and then went home and opened it to realise they have given me the Samsung 8+ what can I do I'm devistated that this has happend as its definently not the phone I wanted I have not turned the phone on or set anything up yet 

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Respected Contributor
Respected Contributor

Re: Wrong phone

Go back to the store and take everything back and get them to switch it over

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I do not represent Optus. The views, opinions and advice expressed in my posts are my own
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RetiredModerator
RetiredModerator

Re: Wrong phone

Hey @Jaz1820 - I can understand this would be quite frustrating 😞
I'd suggest going back into the store and discussing this with them.
Alternatively, you can contact our Sales Support team via 1300300562 or via Live Chat.


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I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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