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New Contributor Nette9
New Contributor

Wrong number keeps coming up in app

I used my app to pay for a recharge for my sons mobile and since then when I log in it only shows his number and not my number. This makes it difficult to track what I am doing and I’m the one on a plan so I can’t check if I have gone over data or anything I have to just wait for my bill to come out. This never used to happen when I paid his recharge through the app. I even tried removing it and then re downloading it  does anyone know how to fix if

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Online Community Manager
Online Community Manager

Re: Wrong number keeps coming up in app

There may have been an upgrade performed impacting your service(s).

Are you able to Add the Prepaid Service in My Account to then be able to view it in the App?


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New Contributor Nette9
New Contributor

Re: Wrong number keeps coming up in app

the app only shows the prepaid number I want it to show the post paid one.  I used the app to pay my sons prepaid account once and now it won't go away when I log in it only shows this account so I can't find any details of my post paid account

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Online Community Manager
Online Community Manager

Re: Wrong number keeps coming up in app

When you tap on the menu in the top left hand corner, your services appear. If your Postpaid service doesn't appear, you'll need to try to add it following the steps in the link in the original response.


_____________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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