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New Contributor
New Contributor

Why is my bill higher than my monthly plan?

My bills are over $85 every bill, I am on a $85 plan. Why is this so? Please rectify my bill. Tanya.

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New Contributor
New Contributor

Re: Billing.

I dont really understand your question and your issue, could you give more details and explain a bit better, please ?

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Honoured Contributor
Honoured Contributor

Re: Billing.

What does your bill say you are being charged for?
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Online Community Manager
Online Community Manager

Re: Billing.

Hi tanyribbon,


I see you made a duplicate post soon afterwards correcting it to say you're on a $85 plan and the bill is around $100 and you want to know why.


As this is a public forum, we don't have visibility of customer accounts.


Your bill should have a pretty clear explanation on it as to why it is higher. If it's $15 the first thing that comes to mind is could be a late payment fee? It would say this on the bill.

Other reasons include you've exceeded your plan's inclusions, used plan exclusions, other fees, etc.


If you still aren't sure why, please contact Optus directly for further assistance.


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New Contributor
New Contributor

Re: Billing.

$15 account charges!! My plan is $86. I was paying $86 when I signed up!! This is very dishonest!!! Get these charges off my bill or I will go somewhere else!!
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Online Community Manager
Online Community Manager

Re: Billing.

Did/do you pay the bill late?


This is an online forum, we don't have access to your account here. Please refer to the above response on how to contact Optus if you'd like to dispute the account charge.


_____________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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Occasional Contributor
Occasional Contributor

Re: Why is my bill higher than my monthly plan?

why is my bill higher than monthly plan

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Honoured Contributor
Honoured Contributor

Re: Why is my bill higher than my monthly plan?

Many possible reasons. Have you looked at your bill as the charges are usually listed?
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