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New Contributor ash15656
New Contributor

Why is Optus Live Chat not working?

why is the 24/7 chat not working?  my phone is restricted this is the only way i can talk with someone

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Online Community Manager
Online Community Manager

Re: help

Hey there Ash15656,

How have you been trying to connect to the Live Chat team?

Some customers that have reported this issue have had luck once they've disabled pop-up blockers, tried another browser, used incognito/private mode instead, etc.

Hopefully you've been unrestricted now, if you're still having trouble if you have a social media account, please send a PM to Optus on Facebook or a DM on Twitter with the details.  

I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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