I signed up for the 140gb mobile broadband data at $70 a month, firstly optus sent my sim card to the wrong address, then when I finally got through the automated message gauntlet (by lying and saying i was buying a new service) the dude transferred to a department that was closed because he was sales and 'doesn't deal with problems.' I finally got a sim card to be sent to my new address, but now for the life of me can't activate it. I have paid 2 months for a service I havnt used and have been forced to keep topping up my pre paid data and now tonight, I managed to login to my my account and find the new sim card optus sent me isn't even on the 140gb $70 mobile broadband I signed up for in the first place. What's my options?
I've paid $140 for 2 months of a service I haven't even used and have topped my pre paid up 4 times with $60 recharges to get 10gb of data.
So $380 for 40gb of data in 2 months is kinda sucky. All I want is someone to help me sort it out without me having to navigate and lie in the automated messages.
Not sure how to help with your problem, but can sympathise with the issues with the optus support number. Yesterday I counted 8 menu selections required just to talk to a person.
They really aren't doing much to improve the customer experience...
@Aggl Apologies for all the run around. Please feel free to send through your account details - full name, DOB and service number to us here so we can look into this for you.