@YetAnotherAccI did not know in the past you could private message on yescrowd. There seems to be an overall process little by little change at a time of moving issues away from public forums / areas so that the public do not know how good or BAD optus is at helping their customers.
@Lauramayb110% agree and it's getting worse. There only seem to be a few as in most of the users that have responded on this thread where they are indicating that Optus have issues have heck of ALLOT of knowledge IMHO and are willing to try and help people if they can.
BTW a) forums.whirlpool.net.au is also a good site to find answer. b) Agree with the Optus QOS.
Thanks for the post.