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crownjules22
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New Contributor

Why am i getting Verify code to login

 
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4 Replies
AndrewC1
Super Contributor
Super Contributor

Re: Why am i getting Verify code to login

I can log into the following optus areas without requiring a verification code:

https://www.optus.com.au/my-account 

https://yescrowd.optus.com.au

 

Please explain what you are doing.

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crownjules22
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New Contributor

Re: Why am i getting Verify code to login

Everytime i log into my optuswebmail it comes up with a verify code that i have to put in. How do i get rid of it ?

 

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YetAnotherAcc
Respected Contributor
Respected Contributor

Re: Why am i getting Verify code to login

You can't. Apparently its temporary until Optus can resolve some issue that they are currently having with webmail. No idea how long it will take to fix.

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Vin_YC
Moderator
Moderator

Re: Why am i getting Verify code to login

Hi @crownjules22, as @YetAnotherAcc mentioned, the verification code is a security measure we currently have in place to ensure the security of your email account and prevent unauthorised login attempts.

The issue we currently have with our webmail service is a lag in receiving the password reset notification when using the new password reset tool.  This is currently being investigated by our Tech teams and should be rectified as soon as possible.

----------------------------------------------------------------------------------------------------------------- I’m part of the Yes Crowd team, employed by Optus to help run our online community.

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