Solved! Solved: Go to Solution.
Hi @Kitkantahrao, very sorry to hear you've been left feeling this way from the experience you've had with seeking assistance for your cancelled service. I can completely understand your frustrations and apologise for the run around you've endured.
Can I please bother you to reach out to us by a private message via our Social Media pages (official Optus Facebook page or Twitter page) where we'll be able to grab your details securely and take a closer look for you.
Did we answer your question? Please mark it as a Accepted Solution and if you see something that was helpful to you or the rest of the community, giving a Kudos is only a click away.