cancel
Showing results for 
Search instead for 
Did you mean: 
Ask a Question
View your usage, get billing support and much more with the My Optus app, download it here
Highlighted
New Contributor
New Contributor

Where is my galaxy note 10+ 5G pre-order

I pre ordered my note 10+ 5G on day 3, 10 Aug, was told I was in the first alocation with website and sales reps saying the phone would be delivering from 23rd Ausgust (as we know that was release day). Here we are 26 August and not a single update on where my phone is, no tracking info, nothing. I have friends with defferent telcos that got theirs on Friday 23rd August. I can go to a Samsung store or Harvey Norman today and by one, so whats the point in pre-ordering if I have to wait longer than it's available in retail stores. Reps are telling me it's in stock and should be shipped soon, well...when is soon, I should have had it 4 days ago. You better not tell me you waiting for yuor 5G to launch, It wouldn't be anywhere near me for months and months.  This is ridiculous, order the most exspensive phone and have to wait longer than others for it. Why?

0 Kudos
Reply
9 Replies
Highlighted
Respected Contributor
Respected Contributor

Re: Where is my galaxy note 10+ 5G pre-order

Already heaps of conversation on this here:

https://yescrowd.optus.com.au/t5/Mobile/Samsung-Galaxy-Note-10-Pre-order/m-p/582759#M66451

 

And the pre order page did have the Septewmber delivery date for the 5g model.


Did someone on Yes Crowd answer your question?
Please remember to throw a Kudo and/or Accepted Solution their way!
0 Kudos
Reply
Highlighted
New Contributor
New Contributor

Re: Where is my galaxy note 10+ 5G pre-order

If you re-read what I have  written. Both the rep and the website said 23rd August when I made my order. It was days after mine that I saw the date change. I jave read the onther thread in great detail, they were all dated later than my order. The my need to make a seperate one... but I fear that I will be waiting  anyway. No reps in the last 3 days I have contacted them mentioned mine was delayed untill september 20. 

0 Kudos
Reply
Highlighted
Respected Contributor
Respected Contributor

Re: Where is my galaxy note 10+ 5G pre-order

The 5g model was always dated September for delivery. Its never changed since pre-order as I was looking to upgrade my Note 8.

Rep probably confused witht he 4g model which has already been delivered for pre orders.


Did someone on Yes Crowd answer your question?
Please remember to throw a Kudo and/or Accepted Solution their way!
0 Kudos
Reply
Highlighted
Respected Contributor
Respected Contributor

Re: Where is my galaxy note 10+ 5G pre-order

And here is a 3rd party website that also states the 5g delivery date being different.

 

https://www.pcworld.idg.com.au/article/665088/samsung-galaxy-note-10-5g-will-optus-first-5g-phone/


Did someone on Yes Crowd answer your question?
Please remember to throw a Kudo and/or Accepted Solution their way!
0 Kudos
Reply
Highlighted
Regular Contributor
Regular Contributor

Re: Where is my galaxy note 10+ 5G pre-order

Not sure which thread you read, but many of us pre-ordered day 1, in my case, 9:02am.

 

Basically, Optus doesn't care and you're stuck waiting until September 20.

0 Kudos
Reply
Highlighted
Frequent Contributor
Frequent Contributor

Re: Where is my galaxy note 10+ 5G pre-order

I also ordered day one and had an optus rep call to clarify some details that day to finish processing my order. She advised delivery was August. You are not alone @Luke1088  we are all in the same boat 

Highlighted
New Contributor
New Contributor

Re: Where is my galaxy note 10+ 5G pre-order

well that have changed the date to the 4th of October now on the website

0 Kudos
Reply
Highlighted
New Contributor
New Contributor

Re: Where is my galaxy note 10+ 5G pre-order

Where is it
0 Kudos
Reply
Highlighted
Online Community Manager
Online Community Manager

Re: Where is my galaxy note 10+ 5G pre-order

I'm a little anxious to ask... you haven't received your 10+ 5G pre-order yet, iankend617?


_____________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
0 Kudos
Reply
Top Contributors