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New Contributor Murdoch
New Contributor

Where is my SIM for my monthly plan?

So, it's now been 12 days since I responded to the Optus Online ID email requesting further ID proof, which I gave (scanned Medicare).
I have not heard anything back yet, and nothing has come in the post.
I had assumed this would be a fast process, and would rather not spend $30 on another prepaid recharge, especially if the SIM arrives before the month is out.
Anyone else have this happen, and know what's up?

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Moderator Marie
Moderator

Re: Where is my SIM for my monthly plan?

Sorry to hear that @Murdoch,

 

If you haven't received an update since sending through your details it's best to chat with our 24/7 Sales Support team to see if they can follow up on your order for you.


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