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New Contributor
New Contributor

Where is my SIM for my monthly plan?

So, it's now been 12 days since I responded to the Optus Online ID email requesting further ID proof, which I gave (scanned Medicare).
I have not heard anything back yet, and nothing has come in the post.
I had assumed this would be a fast process, and would rather not spend $30 on another prepaid recharge, especially if the SIM arrives before the month is out.
Anyone else have this happen, and know what's up?

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Trusted Contributor
Trusted Contributor

Re: Where is my SIM for my monthly plan?

Sorry to hear that @Murdoch,


If you haven't received an update since sending through your details it's best to chat with our 24/7 Sales Support team to see if they can follow up on your order for you.

I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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