I have one virgin phone which had 6 months left and another with 15 left on the contract, the 6 months one has the offer to move across to Optus whilst waiving the handset fee, does anyone know what the maximum time left is before the second phone get the offer, is it 12 or 6 months to go
Yeah tells me there is 15 months left on the contract. I know that at 6 months you can change, was just trying to see if that is the maximum length they would pay out the contract at. Probably best to call
Hey @lockers, I was just after some clarification .
I'm not completely across the Virgin promo offers, other than what exists on the Optus - Virgin landing page we have.
You were offered a waiver of the handset repayment fee, but you're now wanting to know if you can receive the same for the number that's got 15 months left on your contract.
How'd we communicate the offer?
The deals were on the Virgin Mobile account page and with the 6months one when I checked service status it said this could be moved across to optus and they would waive the handset fee which was outstanding, the second phone I have with Virgin has this in the service section
I was just trying to see when the option would come up so I can put all my phones in the one place
@lockers, thanks for sending the screenshot through, that's really helpful.
I'll reach out to marketing and see if they can offer any further advice. I should hear back after the Christmas break. I'll be sure to update this thread then.