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Online Community Manager
Online Community Manager

What to expect on your bill after adding a new service to your account

My bill after adding a new service to my account.png 

 

If you added an additional service to an existing Optus account, the gap between your service activation and your existing billing cycle is your pro rata billing period. You’re charged a portion of your plan fee & the full cost of your plan in advance.

 

adding new service to exsiting account.png

 

 

  1. Your plan: Your rate plan as of your existing bill period. You’ll also find your plan ID, which can be used to find a copy of your plan critical information summary.
  2. Pro rata usage on new rate plan: Now, the new plan took over on the 08/05/18. You’re charged for usage on the new plan ($44.00 Promo Plus) between the date the new plan took over and your existing bill cycle (14th of each month).
  3. Month in advance charge for your new plan: You’re charged a month in advance between billing period 15/05/18 – 14/06/18. That’s the full value of your new rate plan.
  4. Handset repayment: on the new plan: In this case that’s $5.00 for the Samsung Galaxy S8 Gold handset.
  5. Usage Charges: Any usage charges between your service sign up date and your existing bill cycle (if you’ve stayed within your plan allowance, this amount should be $0.00). 
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New Contributor hiki
New Contributor

Re: What to expect on your bill after adding a new service to your account

Comcast doesn't actually bill you a month in advance, they bill you at the beginning of each billing period & it's due by a date near the end of that current billing period. (and if you pay at or near that "due by" date you've already used 90% of what your paying for 

192.168.1.1

192.168.1.254

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New Contributor Nikki68
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Re: What to expect on your bill after adding a new service to your account

HI 

 

I have two mobile phones one with an apple watch attached to the plan 1 phone and internet service and 1 ipad service with you guys.  I decided to upgrade my apple watch a little early as you dont bundle them with phones anymore I recieved it on Friday which is great but when i go into my account itk not on with my other services but they have created an account seperate for this alone is there any reason for this?  As I am looking at moving another service over from Virgin and upgrading my mobile phone but I dont want to have seperate accounts for the different services.

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Online Community Manager
Online Community Manager

Re: What to expect on your bill after adding a new service to your account

Hey there Nikki68,


Just a heads up that we don't have visibility of or access to customer accounts here on Yes Crowd.

If you have a social media account, please send a PM to Optus on Facebook or a DM on Twitter with the details.
If not, please Chat with us for further assistance.

As long as each of your services are in your name there should be no issue to consolidate them onto one account. 


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I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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