Hey there JanetChris72,
Just clarifying if you intend on upgrading your plan (ID is not required for this) or upgrading your phone?
If it's your phone, have you already tried upgrading online or at a store and was asked to produce ID?
One form of Primary ID is required:
* If you’re using a Proof of Age card, a current Medicare card must also be provided
along with secondary ID to make up the 100 points needed. Please see Optus ID requirements for the full info.
Hi @Jackcokaroo, is there an option called "Other"? If you need a hand then just speak with our online sale support team via the messaging service → www.optus.com.au/messageus to help you place the order.