I too have noticed this on my bill, and was told accessories are free upto $480 and noticed being charged.
I didnt spend $480 in accessories but still got charged per month -- fraud!!
Checking with store regarding this!!
If this appears on your bill it is because it has been entered into the system as the customer has seemingly chosen to purchase accessories and pay for them over time in equal monthly instalments on their Optus account.
Obviously the theme of this thread is that various customers dispute this as under the impression it was free, at the moment the suggestion is to look over the paperwork that you've signed and for any dispute to first make a complaint to the store manager.
If somebody has already done this for their situation nobody has reported back here what the outcome was so that would be appreciated 🙂
I have recently noticed this extra charge on my bill with the same description " Acc MOB Bdl" after I have paying this for more than one year, and I have never been told that there's an extra charge for the accessories that come with the plan that supposed to be free according to the sale person at Melbourne central store.
I was supposed to choose a $30 sim-only plan, but the person told me that if I upgraded to the $40 plan, it will come with a "free" accessory without charge.
If anyone else has the same issue? This is obviously considering FRAUD and untruthful selling technique, especially to uni students.
Thank you for raising this issue.
Please note that we’re unable to look into account details on Yes Crowd.
If you’re still needing a hand, we recommend messaging us via the My Optus App. The team is available 24/7 and are ready to assist customers as quickly as possible.
If for some reason you’re unable to, if you have a social media account, please then send a PM to Optus on Facebook or a DM on Twitter with the details for further assistance mentioning you’re unable to use the My Optus app.
I am currently encountering this exact same issue, following a misrepresentation by a sales person at a store about some 'free accessories'. I have visited the store manager (who was unhelpful and began a 'he said, she said' discussion) and have had two conversations with the online help staff - both who seemed confused about the issue/unable to help.
Given you've assisted with this issue before and the fact that it is not an isolated occurrence (hence the existence of this thread), could you please contact me so that we can try and have this resolved?
Hi there, James. Thanks for raising this with us here.
As @Sarah_YC mentioned, we are unable to look into account details on Yes Crowd.
To get this followed up, we recommend messaging us via the My Optus App. The team is available 24/7 and are ready to assist customers as quickly as possible.
Let them know the steps you have taken already and they will assist from there.