cancel
Showing results for 
Search instead for 
Did you mean: 
Ask a Question
Welcome to the new look Community! We're still upgrading and making some changes to the platform over the coming weeks! Stay tuned.
Highlighted
New Contributor autojack
New Contributor

What can I do to prevent an unauthorized port of my number away from Optus?

I'm concerned about the possibility of an unauthorized person porting my number away from Optus. Is there any way that I can require additional confirmation or security before a port out can be completed?

0 Kudos
Reply
2 Replies
Respected Contributor
Respected Contributor

Re: What can I do to prevent an unauthorized port of my number away from Optus?

Unfortunately not. Telcos like Optus and Telstra are hamstrung by the rules set out by the ACMA that were originally designed to ensure a fair and competitive playing field across all telcos but are outdated now. Right now it'd be seen as anticompetitive if Optus put measures in place that increased the amount of time it took for you to port out to another carrier.

 

The good news is it's a priority for Australian telcos to rectify and I'd hope the same goes for the ACMA as well. I've also heard that the banks are working with telcos to help reduce the chance of fraud as well.

 

____________________________________________________________________________________________________________________________
I do not represent Optus. The views, opinions and advice expressed in my posts are my own
Online Community Manager
Online Community Manager

Re: What can I do to prevent an unauthorized port of my number away from Optus?

Hi autoJack,


Some more recent discussion about this can be found on this thread.


I believe Optus has recently implemented additional security measures for Prepaid Mobile services.


_____________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
0 Kudos
Reply
Top Contributors