Recently I punched in my number and DOB to validate my service to upgrade my postpaid monthly data. Yep everything worked. - was told I’d receive an email telling me when my plan was changed over when my new monthly bill cycle change. Did not receive an email.
It was nearly time for my month to roll over and still no email so I tried to log onto the Optus site again and now it’s suddenly saying it can’t find my number as a valid Optus number.
I can log into my Optus account just fine with my email address and my phone number works RE being able to call/receive calls. I just don’t understand why it isn’t letting me log in.
This is very inconvenient as I actually needed more data in my plan and now it won’t ley me log in and the request probably didn’t actually go through. Can someone help?
Have you called up or chatted to get the error fixed? It’s possible the order jammed in the system hence why it’s failing validation to avoid another order coming through and sitting on top of an already jammed order.
Had you attempted to rate plan change via the online rate plan change form? Did you receive any sort of confirmation right after submitting the request, an SMS or email?
Personal → Mobile → General & Billing
If you do run into any problems, let us know.
Let us know how it goes.
If you need a hand, I can always help out 🙂
Have a great weekend!