I use my phone for internet and tether it to my PC.
When I try to find my website www.bgoitsupport.com.au it can't be found.
This only happens with Optus internet and looks to me like the website is not in your DNS
if I use a VPN and therefore use a different DNS the website shows up great.
Why is this ?
thanks in advance Neil
Thank you for your reply.
I am in Victoria.
I have got my brother to try as well and he is with Virgin. A reseller of Optus.
I wonder if it is only central Victoria affected.
I would love a few more to try connect and report back.
No problems here in Sydney connecting with your website on optus home broadband
Works for me. I'm in Victoria on HFC NBN. I'll also try my 4G mobile...back in a minute...
DOESN'T work in the standard Android browser in my phone BUT does work using Opera Mini on my phone. That's a bit odd.
Have you spoken with our Tech Team to have this checked out?
They'll be able to test this issue and see what's causing it.
I havent spoken to anyone.
I was and still am hoping the problem will sort itself out.
I think it is more a Virgin mobile problem at the moment.
I didn't want to spend ages on the phone to try and sort something out only to be told it looks ok at there end.
I have setup a free VPN service on my phone and that is a great work around.
Not bad for privacy as well.
A plug for them here. https://hide.me/en/
As I have the free service and it took a lot of searching to find a good free VPN.
It may help someone else.
Thanks again Marie
My pleasure @NeilFrost 🙂
Let us know if we can help you out with anything else.