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New Contributor
New Contributor

Website not found in Optus DNS Server

I use my phone for internet and tether it to my PC. 

When I try to find my website www.bgoitsupport.com.au it can't be found. 

This only happens with Optus internet and looks to me like the website is not in your DNS

if I use a VPN and therefore use a different DNS the website shows up great. 

Why is this ?

thanks in advance Neil

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Trusted Contributor
Trusted Contributor

Re: Website not found in Optus DNS Server

I can reach it, using Optus 4G, with huawei modem.

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New Contributor
New Contributor

Re: Website not found in Optus DNS Server

Thank you for your reply. 

I am in Victoria. 

I have got my brother to try as well and he is with Virgin. A reseller of Optus. 

I wonder if it is only central Victoria affected. 

I would love a few more to try connect and report back. 

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Crowd Champion
Crowd Champion

Re: Website not found in Optus DNS Server

Hi

No problems here in Sydney connecting with your website on optus home broadband

 

Dave


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I’m a Yes Crowd Champion (not an Optus employee). I share my knowledge on Yes Crowd on a voluntary basis. If I answered your question, please mark it as a Accepted Solution. If I helped you out, hit that Kudos button Smiley Happy
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Trusted Contributor
Trusted Contributor

Re: Website not found in Optus DNS Server

Virgin is not really an optus reseller. They are owned by optus, but have a lot of autonomy that the resellers dont.

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Frequent Contributor
Frequent Contributor

Re: Website not found in Optus DNS Server

Works for me.  I'm in Victoria on HFC NBN.  I'll also try my 4G mobile...back in a minute...

P.S.

DOESN'T work in the standard Android browser in my phone BUT does work using Opera Mini on my phone.  That's a bit odd.

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New Contributor
New Contributor

Re: Website not found in Optus DNS Server

Thanks for that. 

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Moderator
Moderator

Re: Website not found in Optus DNS Server

Hey @NeilFrost,

 

Have you spoken with our Tech Team to have this checked out?

 

They'll be able to test this issue and see what's causing it.

 

Cheers. 


__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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New Contributor
New Contributor

Re: Website not found in Optus DNS Server

Thanks Marie. 

I havent spoken to anyone. 

I was and still am hoping the problem will sort itself out. 

I think it is more a Virgin mobile problem at the moment. 

I didn't want to spend ages on the phone to try and sort something out only to be told it looks ok at there end. 

I have setup a free VPN service on my phone and that is a great work around. 

Not bad for privacy as well. 

A plug for them here. https://hide.me/en/

As I have the free service and it took a lot of searching to find a good free VPN. 

It may help someone else. 

Thanks again Marie

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Moderator
Moderator

Re: Website not found in Optus DNS Server

My pleasure @NeilFrost 🙂

 

Let us know if we can help you out with anything else.

 

Cheers.


__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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