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New Contributor INeedHelpMan
New Contributor

Website Frustration - Changing a Plan

Hello all,


I received an email from myaccount Optus on 12/10/2017. It states that "Your new SIM for your mobile number ... is now active." It stated my mobile number in the email. 


I did not request a new SIM nor have I received a new SIM. I am still using a SIM that I received at the beginning of the year.


On the same day that I received this email I also received a text from 321, the voicemail number, stating that - "For security, we have reset your Voicemail PIN."


To me these two occurences are related to one another. I deel that somebody out there has a SIM with the same phonenumber as mine. 


How do I go about getting a new SIM with a new phone number? How could this have happened?



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Super Contributor
Super Contributor

Re: Website Frustration - Changing a Plan

Hi @INeedHelpMan


Did you change your rate plan online, or via the my optus app? 

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