Re: Waala mobile subscription


These people are illegal crooks.


It's all over the Optus network - just check the message boards.


Ring Optus and tell them you want a review. Do not stop until they return your money.


We need to fight this illegal activity together.


Re: Waala mobile subscription


I have also been charged over $20 a month since I signed up with Optus and I was wondering why... My last 3 bill cycles have this Waala subscription thing and I don't even know how it got there. Anyone know how to get these charges reversed?

Re: Waala mobile subscription


Hello @Matt_T. If you send us a private message confirming your phone number, full name and date of birth, we'll help you lower your spend limit and raise a dispute against the charges. 

I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy

Re: Waala mobile subscription


Hello I've just noticed in being billed for a service I know nothing about, $54 at the moment, I was wondering how you could help me unsubscribe and block all premium SMS services, as I don't want to keep on getting billed, I haven't got any messages from the service, to be able to reply with stop, so if you could help that would be great, thanks 

Re: Waala mobile subscription


All good I've found the messages so iveI unsubscribed, is there any way of getting my money back, the reason I wasn't getting the messages was because I had my Facebook Messenger set as default message app, so they weren't coming through, so yeah I was wondering if anyone could help me with the steps on getting a refund, oneI noticed, this as been happening for weeks, but this is the first time I got a message from Optus telling me I was a bit over in money on what was included in my plan, any help would be great.


Re: Waala mobile subscription


@engaus43, I've just sent you a private message.


You're welcome to chat with us there. 


We’re currently performing upgrades to the Yes Crowd platform.

Please be mindful that moderator responses may be delayed until the upgrade is complete. We apologise for any inconvenience during this time.

Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
Post a Reply
Top Contributors
110 Kudos
90 Kudos
76 Kudos
74 Kudos
71 Kudos