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2017-07-27 08:46 PM
These people are illegal crooks.
It's all over the Optus network - just check the message boards.
Ring Optus and tell them you want a review. Do not stop until they return your money.
We need to fight this illegal activity together.
2017-10-20 11:22 PM
I have also been charged over $20 a month since I signed up with Optus and I was wondering why... My last 3 bill cycles have this Waala subscription thing and I don't even know how it got there. Anyone know how to get these charges reversed?
2017-10-21 08:15 AM
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2018-05-24 06:44 PM
Hello I've just noticed in being billed for a service I know nothing about, $54 at the moment, I was wondering how you could help me unsubscribe and block all premium SMS services, as I don't want to keep on getting billed, I haven't got any messages from the service, to be able to reply with stop, so if you could help that would be great, thanks
2018-05-24 06:54 PM
All good I've found the messages so iveI unsubscribed, is there any way of getting my money back, the reason I wasn't getting the messages was because I had my Facebook Messenger set as default message app, so they weren't coming through, so yeah I was wondering if anyone could help me with the steps on getting a refund, oneI noticed, this as been happening for weeks, but this is the first time I got a message from Optus telling me I was a bit over in money on what was included in my plan, any help would be great.
2018-05-25 02:42 AM
@engaus43, I've just sent you a private message.
You're welcome to chat with us there.
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Please be mindful that moderator responses may be delayed until the upgrade is complete. We apologise for any inconvenience during this time.
Please mark it as a Accepted Solution and be generous with that Kudos button