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New Contributor FTH
New Contributor

WTF DATA!!

What's happening to my data allowance. In the space of 1 hour, my usage expired twice  and I've been charged $20 for more data allowance. All while on my HOME network!!

Need explanation - tired of notunderstsmding the way you guys operate. 

thanks

FTH

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Esteemed Contributor
Esteemed Contributor

Re: WTF DATA!!

I would recommend that you turn your mobile data off when you are not using it as there is no guarantee that your home Wi-Fi connection won't drop and your phone will then switch to mobile data if it's left on. Getting hit twice for data usage is not unusual as the delay in the Optus data usage meter can cause this. Best to use the inbuilt data usage meter on the phone if it has one as that should stop this from happening again. 

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