Showing results for 
Search instead for 
Did you mean: 
Ask a Question
New Contributor
New Contributor


My phone just rings and rings and callers aren't directed to voicemail, how do I fix this?

0 Kudos
1 Reply

Re: Voiemail

Hey @laurenrenfrey

Thanks for raising this with us here.

It just sounds like you Voicemail isn't quite set up properly and so I can help with this. 

Please try dialling  **004*321# on your mobile and it will send you a text confirming your diversion is activated.

From there, if you call 321 and follow the prompts, you will be able to set up/manage your voicemail and greeting etc. 

There is more information in this Optus Voicemail User Guide to assist. Hope this helps! 

----------------------------------------------------------------------------------------------------------------- I’m part of the Yes Crowd team, employed by Optus to help run our online community.

Did we answer your question? Please mark it as a Accepted Solution and if you see something that was helpful to you or the rest of the community, giving a Kudos is only a click away.

Top Contributors