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laurenrenfrey
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New Contributor

Voiemail

My phone just rings and rings and callers aren't directed to voicemail, how do I fix this?

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Casey_YC
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Moderator

Re: Voiemail

Hey @laurenrenfrey

Thanks for raising this with us here.


It just sounds like you Voicemail isn't quite set up properly and so I can help with this. 


Please try dialling  **004*321# on your mobile and it will send you a text confirming your diversion is activated.


From there, if you call 321 and follow the prompts, you will be able to set up/manage your voicemail and greeting etc. 


There is more information in this Optus Voicemail User Guide to assist. Hope this helps! 

----------------------------------------------------------------------------------------------------------------- I’m part of the Yes Crowd team, employed by Optus to help run our online community.

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