So Optus Voicemail appears to be the worst voicemail service available in the market. Accompanied with a serious lack in internal business knowledge of how the voicemail system works.


Some initial questions below:


1. Optus. How is visual voicemail on iPhone not available from one of the the largest mobile carriers in Australia? Vodafone provides this service..


2. How is a numerical operating system so hard to navigate. My voicemail greeting which has been recorded, still does not play to a caller leaving a message and rather hears a short and rude name only. Are there plans to improve this poor user operating syste? And plans to include options that let you use the system properly?


As a new customer to Optus, I only continue to be underwhelmed by the service and consider why I made the move. Hoping to get some positive feedback. 


Regards MT.


Re: Voicemail


Optus hasn’t had visual voicemail since the iPhone 6. This information is available online. 



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Re: Voicemail


It sounds like it hasn't been set up properly or perhaps there is an issue.

Please visit Set Up & Voicemail options.

If you still need assistance, please chat with us. We don't have access to your account here on the forum.


I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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