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New Contributor Graybay
New Contributor




My phone has suddenly stopped allowing callers to leave a voicemail and now sends me a voicemail via text. I’d prefer my callers to hear my greeting and leave a message as I feel this is a more professional look whilst trying to manage a small business. Can you help me swap these settings back? I have tried calling 159 didn’t help. I have also called 321 and reconfirmed greeting message etc but hasn’t swapped it over either.. 

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RetiredModerator Toomey

Re: Voicemail

Hey @Graybay, it sounds like Voice to Text may be enabled on your plan. Check out this guide to remove it → Voice to Text: FAQ, Add or Remove


To turn Voice to Text on you must also have Voicemail active. See our article on activating voicemail if you need help.

  • SMS: Text the word ON or OFF to 7746
  • Online: Use My Account

To switch Voice to Text off, log in to My Account.

I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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